Privacy Policy

Privacy matters to us, and we know it matters to you.

As we provide a wide range of health products and services, this involves our collecting and handling a wide spectrum of information.  We take our data responsibilities seriously and are committed to protecting your privacy and ensuring the security and integrity of your data.

This statement defines our approach to the collection and use of your personal information and outlines your options for interaction with us. We may change this policy from time to time by updating this page.

Personal Information is information that identifies an individual.

The type of information your health service provider might share with us can include:

  1. general information – such as your name, date of birth, sex, contact details (including address, email address and phone numbers) and occupation;
  2. health and other sensitive information – while this will vary based on how your practitioner or health service provider uses our product or service, this could include your clinical and health-related information (including any relevant images and diagnostic information and medication details), information about a health service which has or is to be provided to you, details of your nationality, racial or ethnic background and sexual preferences and practices; and
  3. unique identifiers – such as your patient ID, Medicare number, Department of Veterans’ Affairs file number or individual healthcare identifier.

How we use it

As a general rule, we will only access or use your personal information (including health information) if this is necessary to enable any technical support that we might provide to your health service provider. However, there may also be limited circumstances where we are required to use or disclose your information as required or authorised by law.

While we might also engage in analytical uses of certain data and information (for example, to provide reports to our customers for benchmarking and other service improvement purposes), this is undertaken on an anonymised or de-identified basis only.

We will not otherwise disclose personal information to third parties without your consent, except to:

  1. government, law enforcement and regulatory bodies where this is necessary for us to comply with our legal obligations;
  2. in response to a court order or a subpoena;
  3. parties to whom we sell all or part of our business; and
  4. otherwise comply with our legal obligations.

We do not sell, rent or trade personal information to or with third parties.

We make all reasonable efforts to keep personal information which we collect and hold secure, however, we cannot, and we do not, guarantee the security of transmission of all such information over the internet.

Cookies and Web Logs

We may use cookies and web logs on our website to improve its functionality.

Cookies are a small text file that our websites may place on your computer, and collect information such as your Internet Protocol address, your computer’s operating system, browser type and traffic patterns, and your user name or email address. You may adjust your Internet browser to disable cookies, or inform you when one is being used. If you choose to disable cookies, you may be unable to access certain areas of our website.

How we store your information

Any personal information held by us is stored in facilities within Australia.

We take all reasonable precautions to protect your information.  This includes:

  1. using encrypted secure messaging for sensitive data;
  2. implementing monitoring and access controls to restrict who can access particular information.
  3. designing our products and services with privacy in mind, including by:
    – ensuring that your user account is only accessible by you (or people you have authorised);
    – requiring your account to be password protected; and
    – enforcing a strong password policy and
    – non-reversible hashing for storage of passwords; and
  4. security auditing and reviews of our products and services